1. General Policy
We understand that plans can change. This policy explains how cancellations and refunds are handled for bookings made with Rainbow Adventures, Munnar.
2. Cancellation by Customer
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Cancellations made 48 hours before the booked date: 100% refund.
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Cancellations made between 24–48 hours: 50% refund.
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Cancellations made within 24 hours or no-shows: No refund.
Refunds (where applicable) will be processed within 7–10 working days to the original payment method.
3. Cancellation by Rainbow Adventures
We may cancel or postpone activities due to:
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Adverse weather conditions.
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Technical or safety issues.
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Government restrictions or natural calamities.
In such cases, customers will receive either:
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A full refund, or
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The option to reschedule their activity.
4. Rescheduling Policy
Customers may request a reschedule at least 24 hours prior to the booking time. Rescheduling is subject to slot availability.
5. Refund Process
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Refunds will be made to the same payment method used during booking.
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Processing time depends on the payment provider but typically takes 7–10 working days.
6. Non-Refundable Items
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Promotional or discounted packages.
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Group bookings with custom arrangements.
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Bookings made via third-party travel partners (please refer to their policies).