1. Scope
Rainbow Adventures provides experience-based adventure services, not physical products. Therefore, no shipping or physical delivery applies to our services.
2. Booking Confirmation
Once a booking is completed and payment is successful:
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You will receive a confirmation email and SMS with your booking details, activity type, date, and reporting time.
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Please ensure your contact information is accurate at the time of booking.
3. Service Fulfillment
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All services are rendered on-site at our adventure location in Chunayanmakal Waterfalls, Munnar, Kerala.
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Participants must report at least 15 minutes prior to the scheduled time to complete safety checks and orientation.
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Failure to report on time may lead to cancellation without refund.
4. Rescheduling and Delays
If you are delayed due to unforeseen circumstances, contact our support team immediately.
We will try to accommodate your request based on availability, but we cannot guarantee a slot replacement on the same day.
5. Contact for Assistance
For booking confirmation issues or queries, contact us at:
📧 support@rainbowadventures.in